Welcome to Kolo_AI. By accessing, using, or signing up for our SaaS product (referred to as "the Service"), you acknowledge and agree to be bound by the following terms and conditions (referred to as "Terms"). These Terms constitute a legally binding agreement between you and KOLODEV Ltd. (referred to as "we," "us," or "our"). If you do not agree with these Terms, please refrain from using the Service.
Your use of the Service implies your acceptance of and compliance with these Terms, including any future modifications that may occur. It is your responsibility to review these Terms periodically for updates. We reserve the right to modify, update, or replace these Terms at our sole discretion. Your continued use of the Service following the posting of any changes constitutes your acceptance of those changes.
If you are accessing or using the Service on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" and "your" will refer to both you as an individual and the business entity.
Please take a moment to read through these Terms carefully. If you have any questions about these Terms or the Service, feel free to contact us at enquiries@kolodev.com.
Thank you for choosing Kolo_AI. We're excited to have you on board!
Yours Sincerely,
KOLO_AI
Kolo AI offers a cutting-edge SaaS (Software as a Service) solution designed to empower users with advanced AI-powered chatbot capabilities. Our platform leverages OpenAI's ChatGPT technology to provide users with a customizable and personalized chatbot experience. Kolo AI enables users to create and deploy AI chatbots that can interact with users, understand queries, and provide relevant responses based on specified prompts.
Limitations:
While Kolo AI offers a wide range of features and functionalities, it's important to note certain limitations:
Response Variability: The effectiveness of chatbot responses may vary based on the quality of input prompts and
uploaded documents.
Dependency on Data: The quality and relevance of responses heavily rely on the information provided through uploaded
documents.
Language and Context: Kolo AI's language understanding capabilities are dependent on the input prompts and the
context provided, and responses may not always be accurate or contextually appropriate.
Creating an account with Kolo_AI is quick and easy! To enhance the security of your account, we have implemented the Microsoft Azure B2C authentication system, which includes conditional two-factor authentication. This provides an additional layer of protection to ensure the privacy and security of your information.
Account Creation Process:
Responsibilities of Users:
By creating an account with Kolo_AI, you agree to the following responsibilities:
Consequences of Unauthorized Use:
Unauthorized use of your account, including sharing your login credentials or failing to secure your account, may result in various consequences, including but not limited to:
We are committed to maintaining the security of your account and personal information. By using Kolo_AI, you acknowledge that you have read and understood these guidelines for account creation, security, and responsible usage.
If you have any questions or concerns about your account or security measures, please reach out to our support team at support@kolodev.com. Your security is our priority.
Safeguarding your account helps us provide you with the best experience possible.
Payment and Billing:
Pricing:
Our pricing structure for subscriptions is:
Our pricing structure for token usage is as follows for messages:
Our pricing structure for speech usage is as follows for messages:
Billing Frequency:
Billing occurs on a monthly basis for subscriptions and token usage as per the pricing detailed above.
Cancellation:
Users have the flexibility to cancel their subscription at any time. However, please note that if you cancel the service, you will be billed for the current month in which the cancellation occurs.
Refunds:
Please be aware that Kolo_AI does not provide refunds for any services, including subscription charges or token usage fees.
We believe in transparent pricing and strive to offer you the best value for your investment. If you have any questions about our pricing, billing, or cancellation policies, please feel free to reach out to our support team at support@kolodev.com.
Intellectual Property:
All intellectual property rights related to the software provided through Kolo_AI, including any associated documentation, remain the sole and exclusive property of KOLODEV LTD. The software, its source code, design, algorithms, and any related content are protected by copyright, trademark, and other intellectual property laws.
User Rights:
As a user of Kolo_AI, you are granted a limited, non-exclusive, and non-transferable license to use the software solely for the purpose intended by the service. This license is subject to compliance with our Terms and any additional agreements.
User Restrictions:
You are prohibited from:
Redistribution of the software, whether in whole or in part, is strictly prohibited without the explicit written consent of KOLODEV LTD.
We take intellectual property rights seriously and expect our users to respect these rights. If you believe that your intellectual property rights have been violated through the use of Kolo_AI, please contact us immediately at support@kolodev.com.
At Kolo_AI, we prioritize the privacy and security of your data. We are committed to handling your information responsibly and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Data Collection and Usage:
We collect and store the information you provide during the registration and account creation process. This may include your name, email address, and other relevant details required for authentication and account management. We do not use tracking cookies or engage in any practices that compromise your privacy.
Third-Party Services:
We partner with trusted third-party services to enhance your experience:
Data Protection:
We implement technical and organizational measures to safeguard your data against unauthorized access, loss, or misuse. Your data is stored on secure servers and access is restricted to authorized personnel only.
If you have any questions or concerns about how your data is handled, please contact our Data Protection Officer at support@kolodev.com. We are here to ensure your data privacy and security.
By using Kolo_AI, you agree to use the software responsibly and in a manner consistent with applicable laws and regulations. You are prohibited from using the software for any purpose that could infringe upon the rights of others or engage in illegal activities.
Acceptable Use:
You may use Kolo_AI for its intended purposes, including AI chat, analysis, insights, and related tasks.
Prohibited Activities:
You are expressly prohibited from engaging in activities such as:
Consequences of Violation:
If any prohibited utilization of the software is detected or reported, we reserve the right to take the following actions:
We are committed to maintaining a safe and lawful environment for all users. If you suspect any misuse of the software or have concerns about user conduct, please report it to us at support@kolodev.com.
At Kolo_AI, we are dedicated to providing exceptional customer support to ensure your experience is smooth and productive.
Customer Support Levels:
We offer different levels of customer support for individual and business customers:
Service Maintenance:
To provide you with the best possible experience, we may occasionally schedule maintenance windows during which the service may be temporarily unavailable. We strive to perform maintenance during off-peak hours and will notify you in advance whenever possible.
If you encounter any technical issues or have questions about using Kolo_AI, please refer to our support resources or reach out to us:
We are dedicated to ensuring your experience with Kolo_AI is seamless, productive, and well-supported.
Termination and Suspension:
User Termination:
We understand that circumstances may change, and you have the flexibility to terminate your use of Kolo_AI at any time. If you decide to terminate, your subscription will remain active until the end of the current billing cycle. You will be billed for the service up to that point.
Data Purge Request:
If you wish to have your personal data removed from our systems, please email our support team at support@kolodev.com to confirm your request. We will process your data purge request promptly, ensuring complete removal of your personal information from our records.
Our Termination:
We reserve the right to terminate or suspend your access to Kolo_AI under certain circumstances, including:
Account Closure and Data:
Upon account closure, your access to Kolo_AI will be terminated. Please note that account closure may lead to the permanent loss of your stored data and content. It is your responsibility to retrieve any important information prior to requesting account closure.
If you have any questions or need assistance with termination, data removal, or account closure, please reach out to our support team at support@kolodev.com.
By using Kolo_AI, you acknowledge and accept the following limitations of liability and disclaimers:
Limitation of Liability:
In no event shall KOLODEV LTD., its affiliates, directors, officers, employees, or agents be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of Kolo_AI or any content obtained through the service.
Disclaimer of Warranties:
The service is provided "as is" and "as available" without any warranties of any kind, either express or implied. KOLODEV LTD. disclaims all warranties, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
You understand and agree that your use of Kolo_AI is at your own discretion and risk, and you will be solely responsible for any resulting consequences. KOLODEV LTD. and the Kolo_AI product shall not be liable for any claims, actions, demands, liabilities, losses, or damages of any nature or kind that may arise as a result of your use or inability to use the service.
You expressly agree that neither KOLODEV LTD. nor the Kolo_AI product shall incur any liability or responsibility for any claim, loss, injury, damage, or expense directly or indirectly arising from or connected with your use of the service.
By using Kolo_AI, you agree to indemnify, defend, and hold harmless KOLODEV LTD., its affiliates, directors, officers, employees, and agents from and against any claims, losses, liabilities, damages, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of the service, your violation of these terms, or your violation of any rights of a third party.
You acknowledge and agree that you are solely responsible for your actions while using Kolo_AI, and any consequences that may arise from those actions. You further agree to cooperate fully in the defense of any such claims and to not settle any matter without the prior written consent of KOLODEV LTD.
Your acceptance of this indemnification clause is important in protecting both you and KOLODEV LTD. from potential claims.
KOLODEV LTD. reserves the right to update or modify these terms and conditions at any time without prior notice. Changes to the terms will be effective upon posting the updated version on the Kolo_AI website or through the application. It is your responsibility to review the terms periodically for any changes.
We will make reasonable efforts to notify you of any significant changes to these terms via email or through the application interface. However, it is recommended that you regularly check the Kolo_AI website for the most current version of the terms.
Date of Last Update: 24/08/2023
These terms were last updated on 24/08/2023.
Your continued use of Kolo_AI after the changes to the terms signifies your acceptance of the updated terms.
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
Any dispute, controversy, or claim arising out of or relating to these terms, including the breach, termination, or validity thereof, shall be settled by arbitration in accordance with the rules of the United Kingdom.
If arbitration is not possible or required, any such disputes shall be exclusively submitted to the jurisdiction of the courts of the United Kingdom. You consent to the personal jurisdiction of such courts for the purpose of any legal action arising out of or relating to these terms.
This section ensures that any disputes are resolved in accordance with UK law.
Termination by KOLODEV LTD.:
KOLODEV LTD. reserves the right to terminate or suspend your access to Kolo_AI at any time, with or without cause and without explanation or recourse. This decision may be made at the sole discretion of KOLODEV LTD. In such cases, you will be promptly informed and your access will be removed.
Force Majeure:
KOLODEV LTD. shall not be liable for any failure to perform its obligations under these terms if such failure is due to causes beyond its reasonable control, including but not limited to, acts of God, governmental actions, labor disputes, war, acts of terrorism, and natural disasters.
Entire Agreement:
These terms constitute the entire agreement between you and KOLODEV LTD. regarding the subject matter hereof and supersede any prior or contemporaneous agreements, understandings, or representations.
Notices:
Any notices or communications required or permitted under these terms shall be in writing and delivered to the respective parties at the addresses provided during account registration or as subsequently updated. Notices may be sent via email, certified mail, or another reliable means of delivery.